Last updated: May 2026
These Terms and Conditions ("Terms") govern your use of the Feminine Balance website and your purchase of products from our online stores. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully.
Feminine Balance is a division of Caruso Consulting Co Ltd, registered in Thailand (VAT ID: 0765554000332), with registered address at 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand.
By using our website, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the website.
We reserve the right to modify, suspend, or discontinue any part of our website at any time without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the site.
We take care to ensure that product descriptions, images, and information on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. Product images are for illustrative purposes and may vary slightly from the physical product.
Our Women's Probiotic Gummies are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information provided on this website is for general informational purposes only and should not substitute professional medical advice. Consult your healthcare provider before starting any new supplement, particularly if you are pregnant, breastfeeding, or taking medications.
Orders are placed through our country-specific stores (vaginalprobiotics.com.au for Australia; vaginalprobiotics.co.nz for New Zealand). By submitting an order, you make an offer to purchase the product at the stated price. We reserve the right to decline or cancel any order, including where items are out of stock, payment is declined, or we suspect fraudulent activity.
All prices are displayed in the local currency of the relevant country store. Prices include applicable taxes where stated. We reserve the right to change pricing at any time, but price changes will not affect orders already confirmed.
Payment must be made in full at the time of ordering. We accept major credit and debit cards as displayed at checkout. All payment transactions are encrypted and processed securely by our payment providers.
We deliver worldwide. Estimated delivery times are provided at checkout and are indicative only — actual delivery may vary due to carrier delays, customs processing, or other factors outside our control. Risk of loss and title for purchased products pass to you upon delivery to the carrier. Full shipping details are available on your local country store's Shipping Policy page.
We want you to be satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of receiving your product at theteam@customersupport.care. Full terms of our returns and refund policy are set out in our Shipping & Returns Policy.
For hygiene reasons, we are unable to accept returns of opened products unless the item is faulty or not as described.
All content on our website — including text, images, logos, graphics, and design — is the property of Caruso Consulting Co Ltd or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our site without our express written permission.
To the fullest extent permitted by applicable law, Caruso Consulting Co Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, or your inability to access or use the website.
Our total liability to you for any claim arising from these Terms or your use of our products shall not exceed the amount paid by you for the relevant order giving rise to the claim.
Our products are dietary supplements, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease. Results may vary between individuals. Always read the label. If symptoms persist, consult your healthcare professional. Supplements should not replace a balanced diet.
These Terms are governed by the laws of Thailand, where Caruso Consulting Co Ltd is registered. Any disputes arising from these Terms or your use of our products shall be subject to the exclusive jurisdiction of the courts of Thailand, without prejudice to your rights under applicable consumer protection legislation in your country of residence.
We reserve the right to update these Terms at any time. The revised version will be posted on this page with an updated date. Continued use of our website after any changes constitutes acceptance of the revised Terms.
For questions about these Terms, please contact us: